• Team Troopr

Best Jira Slack Integration in 2022


Companies are increasingly leaning towards chat platforms to collaborate efficiently with peers working in multiple locations. Atlassian customers are looking for deeper integration with Slack for better project collaboration. Jira and Slack have simple yet powerful integrations to make the value of Jira and Slack greater than ever before.


This blog covers


Types of Slack integration for Jira

Top 6 use cases for project management

Top 6 use cases for ticketing

Troopr Vs Native bot

Troopr Vs Halp

Unique features of Troopr

Getting started with Troopr



Types of Slack integration for Jira


Troopr Slack bot integrates with Jira Software and Jira Service Desk, enabling your engineering and support teams to get more done in Slack.


Slack integration for Jira software

Slack integration for Jira Software
Slack integration for Jira Software

For engineering teams it is primarily about managing Jira project workflows, pulling and updating issues in Slack.


Slack integration for Jira Service Desk

Slack integration for Jira Service Desk
Slack integration for Jira Service Desk

For IT teams it is primarily about automatic real-time synchronization between employee requests in Slack to Jira tickets.


In this blog we will discuss use cases for integrating Slack with Jira and benefits the team can derive doing that. Troopr specializes in Jira Slack integration and is used by 1000s of teams in the world including Nextdoor, Snowflake, Huuuge, Dream11, Digistore24, Adobe, Intel, Oyo, Delivery Hero. Troopr Jira Slack integration works seamlessly across Jira cloud, Server and DC.



Top 6 use cases for project management


1. Brings relevant information at your fingertips


Say your team is working on a product sprint, and you want to know the status of Jira activities. Upon adding Troopr to your Slack channels, you receive issue notifications at your fingertips in Slack.


Notifications in Slack are great. Troopr goes a step further making these notifications actionable. This enables your team to take prompt actions in seconds without having to open Jira. Jira has distinct permissions for users with respect to what they can see and do on site, project and account levels. Troopr dynamically understands user permissions and ensures that users are permitted to take only the actions they are permitted to take inside Jira. This ensures consistency of workflow behavior in Slack.


Jira notifications in Slack
Jira notifications in Slack

We also ensure that notifications are not spams disturbing the daily work. We make sure that your team can customize notifications for their workflow. Your team can setup


  • Preferences for Jira notifications delivered to personal DMs

  • Preferences for Jira notifications delivered to team (project) channels


Troopr delivers notifications in batches based on the delivery frequency (ranging from minimum of 1 minutes to maximum of 8 hours) you configure during the setup process. In situations of critical events, you can even configure for real time delivery.



2. Jira actions at your command


If you are working in Slack and need to quickly lookup or act on a Jira issue, instead of having to jump out of your workflow, you can ask Troopr to do that for you.


2.a. Create command


If you are in a meeting and need to quickly capture an issue, you can do it using Troopr create command.


/t create [summary] +[fieldName]:[fieldValue]


For example:

/t create test-summary +Description:test description +Assignee: @nick +Priority:Lowest +Labels:test +start date:6/30/2021 +Story point estimate:8 +Epic Link:ST-245 +Components:comp 321 +Fix versions:test +Due date:7/30/2021 +Original estimate:4w +Remaining estimate:2d +Sprint:47


Create Jira issues from Slack
Create Jira issues from Slack

Create command is supported in DMs and team channels. All standard fields except Attachment are supported in this format. Any custom field of the following data types are supported: Date, Labels, Number field, Text field, User Picker, Url field.


Another advantage Troopr brings is the ability to set up personal and channel defaults for issue creation. You can configure fields (default and custom) as defaults that get picked up automatically in the dynamic issue creation form.


2.b List command


If you are working in Slack and need to lookup on your issue list, Troopr can bring the information for you with a simple command /t list

See Jira issue list in Slack
See Jira issue list in Slack

These lists are actionable and can be switched to edit mode enabling you to take permitted issue actions right away.


2.c Simple actions using commands


Long gone are the days when you had to spend a considerable amount of time opening Jira, searching for the issue key and performing simple actions like adding comments, updates and log time. Troopr allows you to do things right from Slack in seconds. Troopr compiles with Jira workflow configuration and transition rules to ensure consistency of workflow behavior in Slack.


For adding comment to issue: /t comment [key] [comment]


Eg: /t comment TP-100 made progress on this


For status update: /t status [key] [statusvalue]


Eg: /t status TP-100 done


For logging time to issue: /t log [time] [key]


Eg: /t log 1h TP-100


For linking an issue to another: /t link [inwardIssueKey] [linkType] [outwardIssueKey]


Eg: /t link TP-100 is blocked by ST-1



3. Lookup and update issues in Slack


If you are working in Slack and need to look up a specific Jira issue, you can ask Troopr to bring that issue to you in Slack.

Search and Unfurl Jira issue from Slack
Search and Unfurl Jira issue from Slack

You can look up Jira issues with a simple command followed by the issue key or keywords in chat. This finds the issues and unfurls the context in the chat. You can also act on the issues right away from Slack.


Alternatively if Troopr is not in the channel you can type /t <issue key> to request a private unfurl.


4. Capture Slack conversations as Jira issues


If you are in a meeting and quickly jotting down in chat or discussing with colleagues, you can quickly capture these conversations as Jira issues (new or part of an existing one) using Troopr message actions.

Capture Slack conversations as Jira issues
Capture Slack conversations as Jira issues

Troopr supports advanced Jira configurations including support for required and custom fields and auto discovery of metadata to provide a seamless experience in Slack.


5. Get your personalized dashboard


Troopr app brings your personalized Jira dashboard in Slack. Your App home comes with easy clickable triggers for common Jira actions like creating (or updating) the issues, scheduling reports, team Check-ins and more. The actions are straightforward and allow you to get the work done in seconds.


Troopr App home in Slack
Troopr App home in Slack



Top 6 use cases for ticketing


1. Employees can report and track requests in chat


You can set up one or more customer channels for the employees to report internal issues in Slack. Employees can just type in the requests in the channel and Troopr has a simplified process of capturing these Slack messages as tickets. All that you need to do is select an emoji and a new ticket is created with details in the thread. You can edit the ticket fields at the time of creation or anytime later using the “Edit field” option in Slack.

Report and track customer requests in Slack
Report and track customer requests in Slack

2. See and interact with tickets in Slack


Troopr directs all the requests (created via Slack and Jira) to the Agent triage channel in real-time. This allows private space for your team to discuss and take up the tasks. Your team can also scan through the requests and take necessary actions (update, comment, edit or start conversations with customers) when they have relevant permissions.

See and Interact with tickets in Slack
See and Interact with tickets in Slack

3. Save time with auto resolution


Troopr seamlessly integrates with Confluence to provide instant suggestions to repetitive employee questions in Slack without any intervention from your team. This saves time and facilitates your team to focus on more productive tasks.


Save time with auto resolution
Save time with auto resolution

4. Keep everyone on the same page


Troopr automatically syncs all updates between Slack and Jira. All the Jira updates from your team are captured in the Slack thread. This keeps the Slack thread up to date for the agents and employees to get the complete picture. Slack conversations are automatically captured and updated to Jira in real-time, keeping everyone on the same page.

Auto 2 way sync between Slack and Jira
Auto 2 way sync between Slack and Jira

5. Process approvals faster


Some requests have additional steps in the workflow allowing one or more approvers to make decisions (approve/decline) even before the request reaches your team. Troopr dynamically picks up and respects the approval workflow configurations from Jira to provide the same experience in Slack.

Process approvals faster
Process approvals faster

6. Collect customer feedback instantly


Troopr automates the process of employee feedback collection in Slack. Troopr sends automated feedback surveys to the customers in chat. The customer can file their responses. Troopr collects and shares the feedback in easy to digest reports for your team to make informed decisions.

Collect customer feedback in Slack
Collect customer feedback in Slack



Troopr Vs Native bot


Native bot is an official Atlassian product to bring the power of Jira in Slack. In this section we are going to discuss what the Native Jira bot delivers and its limitations and how it compares to Troopr's offering.


1. Issue Creation

Jira issue creation in Slack
Jira issue creation in Slack

Limited - Do not support file attachments in issue creation, Supports only watch, assign, comment and transition actions for created issues in Slack.


2. Issue search and unfurl

Search and Unfurl Jira issue in Slack
Search and Unfurl Jira issue in Slack

Limited - Supports only watch, assign, comment and transition actions for unfurled Jira events in Slack


3. Issue notifications

Jira issue notifications in Slack
Jira issue notifications in Slack

Limited - Do not support configuration for custom delivery frequency (Personal and channel notifications), Supports only watch, assign, comment and transition actions for notified Jira events in Slack


4. Issue listing

Jira issue listing in Slack
Jira issue listing in Slack

4. Smart Nudges

Schedule Smart nudges in Slack
Schedule Smart nudges in Slack

5. Automated reports

Jira reports in Slack
Jira reports in Slack

6. Integrated team Check-ins

Jira integrated team Check-ins in Slack
Jira integrated team Check-ins in Slack



Troopr Vs Halp


Halp is a ticketing system built in Slack. Halp can work on its own or can be used to supercharge Jira Service Desk, keeping Slack conversations and (Halp and Jira) tickets in sync. In this section we are going to discuss how Halp compares to Troopr's offering.


1. Troopr supports direct integration between Slack and Jira


Troopr integrates Slack and Jira Service Management directly to provide a seamless ticketing experience for users who love Slack. No ticketing data is stored on Troopr application or servers. Halp model is quite different to Troopr as it duplicates all ticketing data in its application - users can view and access Jira tickets both on Slack and the Halp app.


2. Troopr supports auto syncs for custom configurations


Users also perceive Halp to be time consuming for its complicated manual syncing setup between Jira and Halp ticketing system. For example, any custom configuration in Jira needs to be manually synced to Halp at the time of setup. While Troopr takes care of this automatically. There is no manual setup involved.



Unique features of Troopr


1. Reports & Nudges


Troopr allows you to track the project progress with automated reports in Slack. Stay up to date with the project insights with scheduled (or on-demand) burndown charts, daily briefings, workload distribution, and velocity charts in Slack. Troopr goes a step further and shares the entire report (not just the links) in Slack. You can also drill through the report issues and take action directly from Slack.


Troopr reports in Slack
Troopr reports in Slack

You can also set up custom rule-based notifications. Example, for overdue issues, issues missing updates, missing estimates to smartly nudge your team into action. Troopr reports and nudges also serve the purpose of initiating contextual discussions with your team. The entire team can get to see the report, discuss, and act on blockers before it's too late.

Troopr nudges in Slack
Troopr nudges in Slack



2. Jira integrated Check-ins


Team Check-ins in Slack are flexible. Firstly they are asynchronous, enabling distributed teams to conduct team routines more effectively. Troopr Slack bot invites participants on respective channels with a configured set of questions. The participants can file their responses at a comfortable time within the time boxed schedule. Troopr groups the responses into actionable reports and shares them on public channels or delivered to shareholders individually. Troopr Check-ins deeply integrates with Jira to pull activity log and provide additional context to participants responses. Read more about Troopr Check-ins here



3. All-in one product suite and pricing


Troopr brings all the functionalities in a single product at the most convenient pricing suitable for small to large teams. Troopr product suite includes

  1. Slack integration for Jira Software

  2. Slack integration for Jira Service Management

  3. Slack Charts and Reports for Jira

  4. Slack Check-ins for Jira

See pricing details here


4. Enterprise Ready


Troopr Jira Slack integration is built for enterprises and trusted by 1000s of organizations worldwide including Nextdoor, Snowflake, Huuuge, Dream11, Digistore24 and more. Troopr exclusive Enterprise features & services include

  • Enterprise Slack Grid Support

  • Troopr Assistant Whitelabeling

  • Dedicated Slack channel support

  • Extended evaluation period

  • Implementation guidance

  • Troopr rollout and adoption support

  • Dedicated Account Manager

  • Custom Contract & Invoicing

  • Security Assessment

  • Customizations to DPA, ToS

  • Prioritized feature requests



Getting started with Troopr


To start your Troopr evaluation (no credit card required), install Troopr to your Slack workspace from Atlassian Marketplace or Slack App Directory. It takes less than 5 minutes.


Once you have installed Troopr, you can connect Troopr Slack bot to your Jira instance by following the four simple steps mentioned here






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