How Slack integration for Jira Service Desk works
Add to Slack and connect your Jira instance.
Verify your Jira account and setup personal preferences for notifications and more.
Invite Troopr to helpdesk channel and setup channel preferences.
Setup personal and/or channel reports for SLA breached, ticket breakdown and more.
Thats it. Troopr now
Automatically captures Slack conversations to Jira tickets.
Notifies you about new tickets and updates.
Lets you see your/your teammates' tickets in Slack.
Lets you update or take any action on any ticket in Slack.
Provides periodic actionable insights on open tickets and metrics in Slack.
No need to learn another tool
Your team doesn't need to learn another tool. Track and update tickets in Slack, participate in project meetings in Slack. Troopr brings smart micro-interactions in Slack so your team can get back to work faster.
Save time switching context
Minimize messy context switching overhead. Get more done in Slack. Save 1000s of hours in context switching. Improve team engagement and productivity.
Superior Helpdesk experience
Superior Slack first Helpdesk experience for agents and employees. Accept and act on the tickets promptly in Slack. Keep the employees on the same page with automatic updates in Slack.
Automate shoulder tap nudges
Schedule reports that
nudge someone to take action in Slack. Use for upcoming due dates, SLA breached or for nudges based on the work assigned.
Maximize your investment in Jira Service Desk
Important ticket context gets lost in chat threads, there is a lot of manual copy pasting to keep your systems in sync, SLA breaches happen, blockers surface at the last moment and email notifications are missed in all the noise.
With an easy way to manage Jira tickets in Slack, Troopr ensures Jira is always up to date with automated context sync. Important notifications are delivered in Slack as actionable alerts without the noise. Troopr also sends Jira reports and nudges periodically to Slack channels. Everyone saves time and everyone is on the same page.
Troopr Slack Integration for Jira Service Desk is the new Slack first way to work.
2way thread sync
✔ 2 way Sync between Slack and Jira
✔ Discussion in Slack thread synced to Jira
✔ Updates in Jira synced to the Slack thread
✔ Attachments in Slack thread added to Jira
Dynamic Ticket Creation Form
✔ Create tickets in Slack with dynamic ticket creation form
✔ Creation form renders dynamically based on selected project, board and ticket type
✔ Creation form auto-populates fields relevant for creation
✔ Creation form auto discovers custom field types for easy form filling
✔ Creation form auto discovers required fields
✔ Creation form respects transition rules for creation
Support for Transition Rules
✔Troopr respects all transition rules and workflow configurations and ensures consistency of behavior in Slack.
✔Troopr complies with the transition rules during ticket creation, update and status change events.
✔Troopr auto populates required fields during the transition to make it easier to complete the transition action in Slack.
Quick Ticket Creation
✔ Create tickets with buttons or commands
✔ Create ticket with any custom and required fields
✔ Discovers custom field types for easy form filling
✔ Create tickets of custom type
✔ Transition tickets based on your workflow
✔ Quick create command using channel defaults
✔ Quick create tickets from chat messages
✔ Quick create/update tickets from chat attachments
✔ Command automation for every Jira action
✔ See your tickets with buttons or commands
✔ Filter tickets by assignee/status/JQL
✔ See paginated list for easy viewing
✔ Switch tickets list to edit mode to take action
Ticket Unfurl and Search
✔ Auto unfurl tickets when mentioned in chat
✔ Search Jira tickets by keyword
✔ Followup actions listed with every ticket
Noise free notifications
✔ Group notifications before delivery to reduce clutter
✔ Setup a delivery frequency of your choice
✔ Filter by projects, event type or JQL
✔ Choose personal notifications for tickets assigned/reported/watched by you/@mentions
✔ Smart notification templates for building custom rule based notifications
✔ Templates for Overdue tickets, Tickets missing estimates, Tickets not updated in days and more
✔ Customize a template or make your own
✔ Jira Report templates for automating Jira progress reports delivery to Slack
✔ Templates for SLA Met and Breached report, Request breakdown by type report, Tickets by Priority report, Open Tickets and more
✔ Customize a Template or make your own
✔ Support for historical time-series reports (weekly/monthly progress)
Support for Jira Software Projects
✔ Create, manage and track Jira issues in Slack
✔ Templates for burndown chart, issues by priority, issue breakdown by type, workload distribution chart and more
✔ Run async Jira task check-in, daily scrum, retro, planning poker and more in Slack
Jira report builder for periodic automated report graphs delivered directly into Slack
Scheduled Smart Notifications
Jira smart reminder builder for complex aggregation rules-based notifications
Fetch a paginated list of Jira tickets on-demand with custom filters
Allow secure authorization of approved Slack users to file and track Jira tickets as Guests
Automatic required field discovery during ticket creation, ticket transition
Custom Field Recognition
Automatic custom field recognition and update assistance