Troopr Wiki
Instantly answer employee requests in Slack
Automatically answer repetitive questions in Slack with suggestions from your Confluence knowledge base or wiki.
Thousands of teams love Troopr
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Why Slack Knowledge base
1
Save time by automating answers to repetitive questions
2
Instant access to your knowledge base articles directly in Slack
3
Deliver delightful employee support experience
With a 5000+ members organization across 17 different Slack workspaces in a grid, there were multiple use cases for Slack integration with Jira. Troopr started with the ticketing use case first and then moved on to solve software project integration and asynchronous standup meetings. With monthly activity at 50K Troopr actions and 10K notifications and growing adoption, Troopr has delivered cumulative saving of $100M annual for the organization.
- Fortune 500 Gaming Company
Getting started
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Install Troopr in your Slack workspace
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Connect Troopr to your Confluence instance
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Link a designated Slack channel to Confluence space(s)
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Employee requests in the Slack channel will now be automatically answered with matching Confluence articles.
Built for Enterprises
Implementation assistance so you can learn from the experts on how best to set Troopr up for your team for success.
Security assistance during your vendor security and risk assessment evaluation.
24/7 support via email, chat and Slack channels for your continuous premium support needs
Legal assistance to ensure Data Processing Agreement and Terms of Service meet the needs of your organization
Directly cut to the front of the queue for new feature requests. We share a prioritized roadmap for your requests with periodic updates.
Dedicated account manager for the lifetime of your account to handle all the requests from your team
Powered by Confluence
Confluence is a web based corporate wiki product by Atlassian. Teams use Confluence to share knowledge and collaborate. Troopr integrates with Confluence Cloud or Server or DC hosted versions.
Provide instant suggestions in Slack
Deliver immediate answers to customer questions in Slack by seamlessly integrating with Confluence and picking the relevant documentation in chat
Lookup and share documents
Search resources using simple Slack commands followed by one or more keywords and share them with the customers in chat
Answer from Confluence
Pin the Slack message and ask Troopr to bring relevant information with links from Confluence.
Vote on suggestions
Upvote or downvote the suggestions to improve the performance and accuracy of results for the future queries
Integration with Jira Service Management
Integrate with your existing ticketing system to auto resolve customer requests with instant suggestions from Confluence in chat
Insights that are hard
to miss
Analytics to monitor usage and adoption of your company wiki in easy-to-digest visualization charts and activity logs to track requests made in Slack channel.