Make Jira Faster
Troopr makes Jira faster and delightful to use by bringing the power of Jira to Slack.
We use Jira everyday for help desk ticketing and project management but keeping Jira up to date is a universal challenge. Troopr removes the friction from Jira interactions through automation and contextual micro-interactions in Slack. Troopr speeds up Jira updates 3x, saves 1000s of hours and guarantees better team engagement.
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Troopr For IT Teams
Never copy paste between Slack and Jira
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Convert Slack conversations to Jira tickets by using emojis in Slack
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Automate answering repetitive questions by integrating your Wiki to Slack
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Bring approvals, feedback and full ticketing experience
to Slack
Troopr For
Engineering Teams
Never login to Jira again
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Create and update Jira project issues faster with contextual micro-interactions in Slack
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Get proactive actionable alerts about things that need your teams' attention
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Automate your daily standup and other scrum ceremonies in Slack
How Troopr Works
Intelligent Automation for Engineering teams and IT teams
Wayfair Inc. is an American e-commerce company that sells furniture and home goods. Founded in 2002 and headquartered in Boston, US
Problem
Troopr automatically directs all support requests to a dedicated triage channel. Troopr also has an ability to deflect tickets from being created in the first place by suggesting related articles from Confluence. The agents were able to handle more tickets in a shorter amount of time. The support teams have set up dedicated channels that automatically post and sync every new ticket information with Jira.
Solution
Introduction of Troopr has reduced the resolution time by 40%
Products used
Troopr Check-ins
Troopr Projects
Troopr HelpDesk
Troopr Reports
Troopr Wiki
